Frequently Asked Questions

Product FAQ

How do recertified AED's Warranties work?

We offer 1 year warranties on all our recertified AEDs. Our warranty covers the AED itself, it does not cover the disposable accessories. If there is a customer/user error that damages or affects the unit the warranty will not be honored.  We will fix or replace all defective AEDs that are under our warranty.  This 3 year warranty upgrade extends this protection to a total of 3 years for the recertified units.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Do you offer quantity discounts?

It depends on the quantity and the product. Reach out on our Purchase Order Form to get specific custom pricing.

Why should I purchase from FirstAidMarket

We have decades of experience in the market and offer some of the best customer service in the industry - by real subject matter experts. We are very competitively priced and carry all of the best first aid and AED brands/units. Our businesses is a US run and owned business founded by a U.S. Air Force veteran.

What is the difference between Refurbished and Recertified?

Nothing. We are slowly correcting our product entries to make this more consistent.

Shipping FAQ

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Any Other Question

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

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